Effective date: April 1st, 2019
Concrete Coatings Canada ("us", "we", or "our") operates the https://www.concretecoatingscanada.ca website (otherwise known as the "Website").
This page is intended to inform you of our policies regarding the collection, use, and disclosure of any personal data collected when you use our Website and the choices you have made in association with that data.
Any and all data collected to is used to improve and provide our Website and our associated products and services. By using our Website, you agree to the collection and use of information in accordance with this policy.
Website is the https://www.concretecoatingscanada.ca website operated by Decorock Concrete Coatings
Personal data refers to the data about an individual who can be identified from said data (or from other related information either in our possession or likely to come into our possession).
Usage Data is data collected automatically, either through the use of our Website or from the infrastructure of our Website itself. (For example, which links are clicked on.)
Cookies are small pieces of data stored on your computer or mobile device.
Data Controller refers to the natural or legal individual who (alone or jointly or in common with other individuals) determines the purposes for which and the manner in which any personal information are or are to be processed. For the purpose of this policy and this Website, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal individual who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Website and is the subject of Personal Data, such as when you visit our website.
Information Collection And Use
We collect different types of information to better provide and improve our Website as well as our products and services for you.
Types of Data Collected
While using our Website, we may ask you to provide us with specific personally identifiable information that could be used to contact or identify you. Personal Data may include:
- Email Address
- First and Last Name
- Phone Number
- Address, City, Province, Postal Code
- Select Images
- Cookies and Usage Data
We use your Personal Data to respond to your request for more information on our products and services. We may also use your Personal Data to contact you with newsletters, marketing or promotional materials, and any other information that we feel may be of interest to you.
Any images collected are specifically chosen and offered by the User, and are collected with the intention of providing you with a personalised experience with our customer service team, such as providing you with a quote.
You may opt out of receiving any or all of these communications from us by contacting us.
We may also collect information in our Website is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address, ("IP Address"), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and/or other diagnostic data.
Tracking Cookies Data
Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used include beacons, tags, and scripts intended to collect and track information and to improve our Website.
Our intention is to improve upon our Website and provide a better experience for our Users. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you choose not to accept cookies, it may affect your experience on our Website.
Examples of Cookies used on our Website may include:
- Session Cookies, in order to operate our Website
- Preference Cookies, to remember your preferences and various settings.
- Security Cookies, for security purposes.
Use of Data
Concrete Coatings Canada uses the collected data for various purposes:
- To provide, improve upon, and maintain our Website
- To notify you about changes to our Website
- To provide excellent customer support
- To gather analysis or valuable information so that we can improve our services and marketing
- To monitor the usage of our Website
- To detect, prevent and address technical issues
- To provide you, the User, with a personalised customer service experience upon request, such as when you email us for more information about our services.
- To provide you with news, special offers, and other related information about our products, services, and events that may be similar to ones you have purchased and/or expressed an interest in. (Unless you have opted not to receive this information.)
Retention of Data
Concrete Coatings Canada will retain your Personal Data only for as long as is necessary for the purposes set out in this policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time unless the data is used to strengthen the security and/or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.
Transfer Of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your province or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside of Ontario and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ontario, Canada and process it there.
Your consent to this policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy, and that no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.
Disclosure Of Data
Disclosure for Law Enforcement
Under specific circumstances, Concrete Coatings Canada may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court and/or other government agencies.
Concrete Coatings Canada may choose to disclose your Personal Data if we believe that such action is necessary to:
Security Of Data
- To comply with a legal obligation
- To protect and defend the rights and property of Concrete Coatings Canada
- To prevent or investigate possible wrongdoing in connection with the Website, and/or our other services
- To protect the personal safety of users of our Website or the public
- To protect against legal liability
While Concrete Coatings Canada will take all possible precaution within our means to ensure the security of your data, please understand that no method of transmission over the internet nor any method of electronic storage is 100% secure. While we do our best to use commercially acceptable means to protect your data, we are unable to guarantee absolute security.
"Do Not Track" Signals
Please note that we do not support Do Not Track, which is a preference you can set in your web browser to inform websites that you do not want to be tracked.
Concrete Coatings Canada employs third party companies and individuals to better facilitate our Website, to provide the Website on our behalf, to perform Website-related services and/or to assist us in analyzing how our Website is used.
These Service Providers may have access to your Personal Data only to perform these tasks on our behalf, and are obligated not to disclose or use it for any other purpose.
We use third-party Service Providers to monitor and analyze the use of our Website and to provide a better User and customer service experience.
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout
- for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
Our Website does not address anyone under the age of 18.
We do not knowingly collect any personally identifiable information from anyone under the age of 18. If you are a parent or guardian, and you are made aware that your child has provided us with Personal Data, please contact us immediately so that we can take steps to remove that information from our servers.
If you have any questions about this policy or would like to discuss the usage of your data, you may contact us: